Terms and Conditions

中文版 Website Terms of Use General Terms and Conditions Product Delivery and Installation Return and Exchange Product Warranty Legal Notice and Disclaimer Website Terms of Use This site is operated by TMF Company Limited. If you intend to use the...
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Website Terms of Use

This site is operated by TMF Company Limited.

If you intend to use the online shopping services or simply want to browse in the site or otherwise use this site, please read these Terms and Conditions carefully before using the site. By using the site or any part of it, you agree that you have read these Terms and Conditions and that you accept and agree to be bound by them.

  1. In these Terms and Conditions the following definitions shall apply:
    1. “Company” shall mean TMF Company Limited.
    2. www.tmf.hk shall mean the Website operated by the Company.
    3. “Legal Notice and Disclaimer” means the legal notice and disclaimer applicable to the Website as extracted below.
    4. “Privacy Policy” means the policy regarding personal data collected in connection with this Website and the privacy of customers and visitors to this Website.
    5. “Customer/Customers” shall mean you and all other persons who purchase the products under your Login.
    6. “Login” shall mean a Customer’s personal password and access to www.tmf.hk under that Customer's registration.
    7. “Product/Products” shall mean any and all the products or services for sale on the Website.
  2. All products sold by www.tmf.hk through this Website are subject to these Terms and Conditions. By submitting your order for processing at the Website, you confirm that you have read, understood and agreed to the Terms and Conditions prevalent at the time your order is submitted for processing.
  3. These Terms and Conditions should be read in conjunction with the Legal Notice and Disclaimer and the Private Policy Statement and shall prevail over any other document.
  4. The Customer agrees to provide the complete and updated information for registration on this site. For credit card payment registration, the Customer shall provide the Company with accurate and complete credit card information and represents and warrants to the Company that his use of the credit card (details of which have been supplied) is authorised and legal.
  5. The Company has the absolute discretion to refuse registration of a potential Customer and to terminate the registration of any Customer for any reason whatsoever.
  6. The Customer agrees to pay for every order made and agrees to indemnify the Company for all claims, loss and damages whatsoever made by any third party arising from the actions of a person placing orders for the Products using the Customer’s Login. The Customer shall be responsible for updating his registration information including his credit card particulars with the Company. The Customer shall be responsible for notifying his bank of any changes to his record, or loss, theft or unauthorised use of his credit card.
  7. The Company shall make every effort to fulfill orders placed by Customers through Tmf.hk, but shall not be liable to any person if the Company shall decline or become unable to fulfill an order for whatever reason, including supply shortage or supply modification.
  8. Notwithstanding the provisions of clause 1.7, the Company reserves the right to decline any order it may, in its sole opinion, consider unreliable for credit reason or otherwise.
  9. Customers can access www.tmf.hk by using a personal password. The Company shall not be responsible for any offline password management and the Customer shall ensure that his password is kept strictly confidential to prevent unauthorised use. The Company shall use its best endeavours to prevent any unauthorised entry to www.tmf.hk. However, the Company shall not be liable for any loss or damages whatsoever if any third party gains unauthorised access to the www.tmf.hk site using Customer’s Login.
  10. Payment
    1. Payment for Products ordered through www.tmf.hk can only be made by balance in PayPal account.
    2. The Company may change at any time the payment method for www.tmk.hk without prior notice.
General Terms and Conditions
  1. The deposit note shall be valid for 60 days from the date of issue. Customer must sign the final drawing(s)and issue a sales memo before the due date otherwise the deposit paid will be forfeited.
  2. Customer shall fully pay the Company when issuing sales memo; otherwise the Company shall reserve the right to postpone production and delivery arrangement and retain the ownership of the goods.
  3. Customer shall collect or receive products by due date on collection notice or within 60 days from the date of the sales memo; otherwise the product can be disposed by the Company at its absolute discretion without any liability.
  4. This sales memo serves as an official receipt for the amount paid as shown herein.
  5. Should Customer have any query, please contact Customer Service Hotline 2599 6699 immediately.
  1. Under following circumstances, which will attribute to certain discrepancy of measurement or design, the Company shall not be liable for any loss or damage incurred.
    1. The expected installation position is changed after the Company's measurements.
    2. Customer does not opt for the Company's measurement service, and provide the product size him/herself.
    3. Customer fails to provide correct and complete information (including the size and shape of the items which is to be accommodated inside the product).
    4. Customer fails to remove all obstacles on the expected installation position before measurement service.
  2. Customer has to pay for the finishing for all furniture products except specific furniture and kitchen cabinets. Gaps of the product will appear if Customer does not wish to employ the finishing service.
  3. Under general circumstances, all hidden sides of the product (including the back, the edges of both sides and the back of finishing battens) are not covered by the same decorative materials.
  4. After detailed explanation from design specialists, Customer should also confirm all information of the design before signing off the final drawing(s), including but not limited to the design, size, color and material. Any queries or requirements should be raised before signing off by Customer. Once the design drawing is confirmed, the order will be entered production process and will not modify. Once the design drawing is confirmed, signing will enter the production process and it will not be modified.
  5. The manufacturing process may attribute to measurement discrepancies (width, depth or height) within +/- 10mm for wooden furniture, which is the normal range of the difference.
  6. The nature of materials, such as leather, wood pattern and color may attribute to differences between the product and the displayed item.
  7. Based on furniture structure required, other material such as plywood, MDF, solid wood and metal component will be added for additional reinforcement structure.
Delivery and Installation
  1. All delivery dates and times quoted by the Company are estimates only and the Company shall not be liable for any loss or damage incurred or suffered by Customer as a result of late delivery of product(s).
  2. Under following circumstances, Customer may be charged an additional fee. Please check www.tmf.hk or contact our staff for further details.
    1. Customer fails to contact our TMF at least four working days before the agreed delivery date to make a notification of the changing delivery date or time. (Working day denotes Monday to Friday excluding General Holidays). Otherwise, Administration Fee will be charged. Please refer Fee Table no. 4.
    2. Any delivery failure, including but not limited to incorrect delivery address or contact information, or absence of the receiver at the delivery address on the scheduled delivery date and time, is caused by Customer. Administration Fee will be charged. Please refer Fee Table no. 4.
    3. The delivery truck (5.5 tones or above) is not able to enter the main entrance of the delivery address, or there are no lift facilities in the building of the delivery address, or the lift facilities cannot be used or are not suitable for delivery. Stair Handling Surcharges and Additional Moving Distance will be charged. Please refer Fee Table no. 2 and no.3.
    4. The delivery period is 60 working days from the date of approval drawing, the Storage Fee will be charged if the customer request to the receipt of goods is after 60 working days. Please refer Fee Table no.5.
  3. Delivery will be delayed or cancelled when Typhoon Signal No. 8 or above or Black Rainstorm warning signal is hoisted on the scheduled delivery date or the day before. The Company shall contact Customer to reschedule the delivery.
  4. Customer should take care of their own furniture, interior decoration, floor, wall and other properties during the delivery and installation process. The Company bears no responsibility for any damage caused.
  5. Apart from Tailor-made furniture and Kitchen Cabinets, Customer should carefully inspect the quantity of the item before acknowledgment of receipt. Upon acknowledgment, the Company shall be discharged from any liability for the sales.
  6. Customer shall remove all obstacles in the expected installation position before the delivery. If Customer needs the Company to perform furniture removal, Customer should submit the request in advance and a quotation for such removal will be provided. Please contact our staff for further details.
  7. Due to the temporary close of factories during Chinese New Year, the “30-Day Delivery Guarantee” is not applicable to the orders, of which the designs are signed off during a designated period. Please contact our staff for further details.
  8. If the performance by the Company of its obligations is prevented by reason of "force majeure" (which shall include without limitation to prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the Government of the People's Republic of China, the Government of the Hong Kong Special Administrative Region or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of items or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of the Company), the Company shall be excused from such performance to the extent of such prevention, and the Company shall have no liability whatsoever towards the Customer.
  9. Please check www.tmf.hk or contact our staff for further details of “30-Day Delivery Guarantee”.
Return and Exchange
  1. Any tailor-made product is not subject to exchange or refund once the orders enter into the production process.
  2. Beside of the above Item no. 1, any promotional bonus such as free gifts, redeemed gifts, gift certificates, coupon or discounted items conditional upon the purchase of specific items, etc. must accompany the returned items for a refund. If Customer fails to return the promotional bonus or if the promotional bonus was used or damaged, Customer has to pay an equivalent amount as stipulated by the Company.
  3. Beside of the above Item no. 1, refund amount will be the sum paid by the Customer for the items less the fee charged (if any) for processing the return request and will be made to Customer in the form of the original payment or as decided by the Company. For credit card purchase, refund amount will be credited to the original credit card account used for the purchase. If Customer paid with coupons or complimentary gift certificates from the Company, the Company will not re-issue the coupons or gift certificates to Customer.
Product Warranty
  1. TMF provides 6-month metal accessories warranty and 10-year structural warranty to tailor-made furniture and kitchen cabinet.
  2. The structural warranty covers abnormal changes caused by structural manufacturing defects in material of wooden parts including cabinet body, door, door front, legs, frames, drawers and bedstead.
  3. This warranty does not cover:
    1. Glass accessories, knobs and handles, display items and products so specified on the sales memo.
    2. Damage caused by inappropriate use, storage; accidents; and normal wear and tear, cuts or scratches, abnormal bending.
    3. Surface damages caused by external factors such as exposure to the sun, dampness, dust and mites.
    4. Products that have been assembled, repaired, dismantled, altered or relocated by unauthorized party.
    5. Products that have been installed with sinks, taps, built-in hobs or electrical appliances that were not purchased from TMF.
    6. Products used for business purpose.
  4. Warranty period starts from the date of first delivery of the product. Customer is required to provide original sales memo.
  5. TMF shall examine the structural manufacturing defects of products as alleged by the customers. Free on-site inspection is provided in the first two years from the date of first delivery. An inspection fee of HK$500 (per visit) shall be charged from the third year onwards. Inspection fee shall be refunded if the products are under warranty.
  6. TMF shall determine in its sole discretion whether the claim is valid and repair the defective parts or replace it with a new one of the same or similar model and function. All decisions by TMF shall be final.
  7. The warranty period of the replacement product shall be the respective remaining balance of days from the date of first delivery.
  8. Any defective products replaced shall be returned to TMF.
Legal Notice and Disclaimer
  1. Customer confirms that all information provided him/herself is accurate. Collection of personal data is subject to the terms and conditions stated in the Privacy Policy Statement located at www.tmf.hk.
  2. The Company shall not be liable for any delay or failure in its performance of any of the terms and conditions caused by or resulting from wars, riots, acts of God, restraints imposed by government or any other industrial or trade disputes, fires, explosions, calamities, or any other causes beyond the control of the Company
  3. Customer shall not transfer or otherwise assign any of his or her rights and obligations under these terms and conditions to any other third party without prior written consent from the Company.
  4. Any notice or consent to be given by the Company to Customer may be given personally or by post, facsimile or electronic means to the address, phone number or email address specified on the front pages or as notified by Customer. Such notice shall be deemed to have been received by Customer immediately if transmitted by facsimile, electronic means or when personally delivered and one day after dispatch by post.
  5. No failure or delay of the Company to exercise any right power or remedy under these terms and conditions shall be operated as a waiver. The rights, powers and remedies provided in these terms and conditions are cumulative and are not exclusive of any other rights.
  6. If any provision of these terms and conditions is construed to be illegal or invalid, it shall not affect the legality, validity and enforceability of the other terms and conditions.
  7. These terms and conditions embody the entire understanding between the Company and Customer and there is no promise, term or condition, oral or written expressed or implied other than those contained herein.
  8. The Company reserves the right to cancel or vary these terms and conditions in accordance with the law without prior notice.
  9. These terms and conditions shall be construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong") and in case of any dispute the parties shall submit to the exclusive jurisdiction of the courts of Hong Kong.
  10. These terms and conditions are written in both English and Chinese. In case of any inconsistency or ambiguity, the English version shall prevail.
  11. Please visit our company website www.tmf.hk for detailed Terms & Condition in both Chinese and English.