- TMF provides 2-year metal accessories warranty and 20-year structural warranty to tailor-made furniture and kitchen cabinet.
- The structural warranty covers abnormal changes caused by structural manufacturing defects in material of wooden parts including cabinet body, door, door front, legs, frames, drawers and bedstead.
- The metal accessories warranty covers cabinet door hinges, drawer slides (without buffering), gas struts (8” or below), cabinet locks, basic screws, shelf supports, and clothes rails.
- For metal accessories or products outside the scope of maintenance that require replacement or repair, a separate quotation will be provided.
- This warranty does not cover:
- Glass accessories, knobs and handles, display items and products so specified on the sales memo.
- Damage caused by inappropriate use, storage; accidents; and normal wear and tear, cuts or scratches, abnormal bending.
- Surface damages caused by external factors such as exposure to the sun, dampness, dust and mites.
- Products that have been assembled, repaired, dismantled, altered or relocated by an unauthorized party.
- Products that have been installed with sinks, taps, built-in hobs or electrical appliances that were not purchased from TMF.
- Products used for business purpose.
- Warranty period starts from the date of first delivery of the product. Customer is required to provide original sales memo.
- TMF shall examine the structural manufacturing defects of products as alleged by the customers. Free on-site inspection is provided in the first two years from the date of first delivery. An inspection fee of HK$500 (per visit) shall be charged from the third year onwards. Inspection fee shall be refunded if the products are under warranty.
- TMF shall determine in its sole discretion whether the claim is valid and repair the defective parts or replace it with a new one of the same or similar model and function. All decisions by TMF shall be final.
- The warranty period of the replacement product shall be the respective remaining balance of days from the date of first delivery.
- Any defective products replaced shall be returned to TMF.