1. All delivery dates and times quoted by the Company are estimates only and the Company shall not be liable for any loss or damage incurred or suffered by Customer as a result of late delivery of product(s).
  2. Under following circumstances, Customer may be charged an additional fee. Please check www.tmf.hk or contact our staff for further details.
    1. Customer fails to contact our TMF at least four working days before the agreed delivery date to make a notification of the changing delivery date or time. (Working day denotes Monday to Friday excluding General Holidays). Otherwise, Administration Fee will be charged. Please refer Fee Table no. 4.
    2. Any delivery failure, including but not limited to incorrect delivery address or contact information, or absence of the receiver at the delivery address on the scheduled delivery date and time, is caused by Customer. Administration Fee will be charged. Please refer Fee Table no. 4.
    3. The delivery truck (5.5 tones or above) is not able to enter the main entrance of the delivery address, or there are no lift facilities in the building of the delivery address, or the lift facilities cannot be used or are not suitable for delivery. Stair Handling Surcharges and Additional Moving Distance will be charged. Please refer Fee Table no. 2 and no.3.
    4. The delivery period is 60 working days from the date of approval drawing, the Storage Fee will be charged if the customer request to the receipt of goods is after 60 working days. Please refer Fee Table no.5.
  3. Delivery will be delayed or cancelled when Typhoon Signal No. 8 or above or Black Rainstorm warning signal is hoisted on the scheduled delivery date or the day before. The Company shall contact Customer to reschedule the delivery.
  4. Customer should take care of their own furniture, interior decoration, floor, wall and other properties during the delivery and installation process. The Company bears no responsibility for any damage caused.
  5. Apart from Tailor-made furniture and Kitchen Cabinets, Customer should carefully inspect the quantity of the item before acknowledgment of receipt. Upon acknowledgment, the Company shall be discharged from any liability for the sales.
  6. Customer shall remove all obstacles in the expected installation position before the delivery. If Customer needs the Company to perform furniture removal, Customer should submit the request in advance and a quotation for such removal will be provided. Please contact our staff for further details.
  7. Due to the temporary close of factories during Chinese New Year, the “30-Day Delivery Guarantee” is not applicable to the orders, of which the designs are signed off during a designated period. Please contact our staff for further details.
  8. If the performance by the Company of its obligations is prevented by reason of “force majeure” (which shall include without limitation to prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the Government of the People’s Republic of China, the Government of the Hong Kong Special Administrative Region or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of items or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of the Company), the Company shall be excused from such performance to the extent of such prevention, and the Company shall have no liability whatsoever towards the Customer.
  9. Please check www.tmf.hk or contact our staff for further details of “30-Day Delivery Guarantee”.