TMF provides 2-year metal accessories warranty and 20-year structural warranty to tailor-made furniture and kitchen cabinet. The structural warranty covers abnormal changes caused by structural manufacturing defects in material of wooden parts including cabinet body, door, door front, legs, frames, drawers and bedstead. The metal accessories warranty covers cabinet door hinges, drawer slides (without buffering), gas struts (8'' or below), cabinet locks, basic screws, shelf supports, and clothes rails. For metal accessories or products outside the scope of maintenance that require replacement or repair, a separate quotation will be provided. This warranty does not cover: Glass accessories, knobs and handles, display items and products so specified on the sales memo. Damage caused by inappropriate use, storage; accidents; and normal wear and tear, cuts or scratches, abnormal bending. Surface damages caused by external factors such as exposure to the sun, dampness, dust and mites. Products that have been assembled, repaired, dismantled, altered or relocated by an unauthorized party. Products that have been installed with sinks, taps, built-in hobs or electrical appliances that were not purchased from TMF. Products used for business purpose. Warranty period starts from the date of first delivery of the product. Customer is required to provide original sales memo. TMF shall examine the structural manufacturing defects of products as alleged by the customers. Free on-site inspection is provided in the first two years from the date of first delivery. An inspection fee of HK$500 (per visit) shall be charged from the third year onwards. Inspection fee shall be refunded if the products are under warranty. TMF shall determine in its sole discretion whether the claim is valid and repair the defective parts or replace it with a new one of the same or similar model and function. All decisions by TMF shall be final. The warranty period of the replacement product shall be the respective remaining balance of days from the date of first delivery. Any defective products replaced shall be returned to TMF.

Any tailor-made product is not subject to exchange or refund once the orders enter into the production process. Beside of the above Item no. 1, any promotional bonus such as free gifts, redeemed gifts, gift certificates, coupon or discounted items conditional upon the purchase of specific items, etc. must accompany the returned items for a refund. If Customer fails to return the promotional bonus or if the promotional bonus was used or damaged, Customer has to pay an equivalent amount as stipulated by the Company. Beside of the above Item no. 1, refund amount will be the sum paid by the Customer for the items less the fee charged (if any) for processing the return request and will be made to Customer in the form of the original payment or as decided by the Company. For credit card purchase, refund amount will be credited to the original credit card account used for the purchase. If Customer paid with coupons or complimentary gift certificates from the Company, the Company will not re-issue the coupons or gift certificates to Customer.

Under following circumstances, which will attribute to certain discrepancy of measurement or design, the Company shall not be liable for any loss or damage incurred. The expected installation position is changed after the Company's measurements. Customer does not opt for the Company's measurement service, and provide the product size him/herself. Customer fails to provide correct and complete information (including the size and shape of the items which is to be accommodated inside the product). Customer fails to remove all obstacles on the expected installation position before measurement service. Customer has to pay for the finishing for all furniture products except specific furniture and kitchen cabinets. Gaps of the product will appear if Customer does not wish to employ the finishing service. Under general circumstances, all hidden sides of the product (including the back, the edges of both sides and the back of finishing battens) are not covered by the same decorative materials. After detailed explanation from design specialists, Customer should also confirm all information of the design before signing off the final drawing(s), including but not limited to the design, size, color and material. Any queries or requirements should be raised before signing off by Customer. Once the design drawing is confirmed, the order will be entered production process and will not modify. Once the design drawing is confirmed, signing will enter the production process and it will not be modified. The manufacturing process may attribute to measurement discrepancies (width, depth or height) within +/- 10mm for wooden furniture, which is the normal range of the difference. The nature of materials, such as leather, wood pattern and color may attribute to differences between the product and the displayed item. Based on furniture structure required, other material such as plywood, MDF, solid wood and metal component will be added for additional reinforcement structure.

This site is operated by TMF Company Limited. If you intend to use the online shopping services or simply want to browse in the site or otherwise use this site, please read these Terms and Conditions carefully before using the site. By using the site or any part of it, you agree that you have read these Terms and Conditions and that you accept and agree to be bound by them. In these Terms and Conditions the following definitions shall apply: “Company” shall mean TMF Company Limited. www.tmf.hk shall mean the Website operated by the Company. “Legal Notice and Disclaimer” means the legal notice and disclaimer applicable to the Website as extracted below. “Privacy Policy” means the policy regarding personal data collected in connection with this Website and the privacy of customers and visitors to this Website. “Customer/Customers” shall mean you and all other persons who purchase the products under your Login. “Login” shall mean a Customer’s personal password and access to www.tmf.hk under that Customer's registration. “Product/Products” shall mean any and all the products or services for sale on the Website. All products sold by www.tmf.hk through this Website are subject to these Terms and Conditions. By submitting your order for processing at the Website, you confirm that you have read, understood and agreed to the Terms and Conditions prevalent at the time your order is submitted for processing. These Terms and Conditions should be read in conjunction with the Legal Notice and Disclaimer and the Private Policy Statement and shall prevail over any other document. The Customer agrees to provide the complete and updated information for registration on this site. For credit card payment registration, the Customer shall provide the Company with accurate and complete credit card information and represents and warrants to the Company that his use of the credit card (details of which have been supplied) is authorised and legal. The Company has the absolute discretion to refuse registration of a potential Customer and to terminate the registration of any Customer for any reason whatsoever. The Customer agrees to pay for every order made and agrees to indemnify the Company for all claims, loss and damages whatsoever made by any third party arising from the actions of a person placing orders for the Products using the Customer’s Login. The Customer shall be responsible for updating his registration information including his credit card particulars with the Company. The Customer shall be responsible for notifying his bank of any changes to his record, or loss, theft or unauthorised use of his credit card. The Company shall make every effort to fulfill orders placed by Customers through Tmf.hk, but shall not be liable to any person if the Company shall decline or become unable to fulfill an order for whatever reason, including supply shortage or supply modification. Notwithstanding the provisions of clause 1.7, the Company reserves the right to decline any order it may, in its sole opinion, consider unreliable for credit reason or otherwise. Customers can access www.tmf.hk by using a personal password. The Company shall not be responsible for any offline password management and the Customer shall ensure that his password is kept strictly confidential to prevent unauthorised use. The Company shall use its best endeavours to prevent any unauthorised entry to www.tmf.hk. However, the Company shall not be liable for any loss or damages whatsoever if any third party gains unauthorised access to the www.tmf.hk site using Customer’s Login. Payment Payment for Products ordered through www.tmf.hk can only be made by balance in PayPal account. The Company may change at any time the payment method for www.tmk.hk without prior notice.

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The deposit note shall be valid for 60 days from the date of issue. Customer must sign the final drawing(s)and issue a sales memo before the due date otherwise the deposit paid will be forfeited. Customer shall fully pay the Company when issuing sales memo; otherwise the Company shall reserve the right to postpone production and delivery arrangement and retain the ownership of the goods. Customer shall collect or receive products by due date on collection notice or within 60 days from the date of the sales memo; otherwise the product can be disposed by the Company at its absolute discretion without any liability. This sales memo serves as an official receipt for the amount paid as shown herein. Should Customer have any query, please contact Customer Service Hotline 2599 6699 immediately.

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